Privacy Policy
Effective date:
Last reviewed today
Overview
We process personal data to deliver our services, communicate with you, and improve product quality. We collect only what is necessary.
We act as a data controller for the Ashgrove platform. Our legal bases include performance of contract, legitimate interests (product improvement, security), and consent where applicable (analytics, marketing).
Data we collect
- Account and contact details you provide
- Usage analytics and device information
- Course progress metrics (e.g., WPM, comprehension)
Examples and sources
We receive data directly from you during signup and from your use of the product. Device and session data may include approximate location, language, browser and OS.
We do not collect sensitive categories unless strictly required and explicit consent is obtained.
How we use data
- To provide courses, support, and notifications
- To personalize training and measure outcomes
- To secure accounts and prevent abuse
Service delivery
Account provisioning, content access, payments and receipts.
Product improvement
Experimentation, analytics, troubleshooting, performance.
Security
Fraud prevention, abuse detection, account integrity.
Retention
We keep personal data only as long as needed for the purposes above, then delete or anonymize it.
Account
Kept while your subscription is active, then deleted upon request or after statutory limits.
Analytics
Aggregated after 14 months. Raw event data minimized and automatically pruned.
Backups
Encrypted rolling backups retained for a limited window for disaster recovery.
Your rights
You can request access, correction, deletion, or restriction of your data. Contact [email protected].
You also have the right to object to processing based on legitimate interests and to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
Contact
Ashgrove, support: [email protected] • +1 415 930 2217
For EU/UK users, you may lodge a complaint with your local supervisory authority.